ATIS Delivers Standard Operating Procedure for PSAP Outage Contact Information

WASHINGTON, DC — ATIS today announced publication of the Standard Operating Procedures (SOP) for Updating Public Safety Answering Point (PSAP) Outage Contact Information (ATIS-0100068). This document provides information on how Public Safety Answering Point (PSAP) contact information is to be collected and documented. This new process addresses the challenges associated with identifying PSAP and 9-1-1 authority recipients of outage notifications and the mechanisms for collecting and standardizing contact information.

“This ATIS resource will serve to strengthen situational awareness during 9-1-1 outages,” said ATIS President and CEO Susan Miller. “It is another of the many industry resources ATIS has delivered to advance communications during times of emergency.”

One of the industry challenges in the delivery of outage notifications is knowing who to notify, by telephone and electronic means in the event of a potentially impacting 9-1-1 outage. Today, requirements to notify PSAPs make it necessary to obtain accurate outage contact information for each PSAP. The Standard Operating Procedures (SOP) for Updating Public Safety Answering Point (PSAP) Outage Contact Information presents an industry consensus on improvements in collecting PSAP information. Access it here.

About ATIS
As a leading technology and solutions development organization, the Alliance for Telecommunications Industry Solutions (ATIS) brings together the top global ICT companies to advance the industry’s business priorities. ATIS’ 150 member companies are currently working to address 5G, robocall mitigation, IoT, Smart Cities, artificial intelligence-enabled networks, distributed ledger/blockchain technology, cybersecurity, emergency services, quality of service, billing support, operations, and much more. These priorities follow a fast-track development lifecycle – from design and innovation through standards, specifications, requirements, business use cases, software toolkits, open source solutions, and interoperability testing.

ATIS is accredited by the American National Standards Institute (ANSI). ATIS is the North American Organizational Partner for the 3rd Generation Partnership Project (3GPP), a founding Partner of the oneM2M global initiative, a member of the International Telecommunication Union (ITU), as well as a member of the Inter-American Telecommunication Commission (CITEL). For more information, visit Follow ATIS on Twitter and on LinkedIn.